Part Time Sales Assistant - Matrix

Matrix (who form part of the Forestals group of Companies) are leaders in Consumer Electronics and Digital Lifestyle.

Our success comes from our solid business background and is built upon an international reputation for service quality, security and above all commitment to our customers.  

We are seeking to recruit a ‘(Part Time) Sales Assistant’ - The ideal candidate will have a keen interest in Gaming, TV’s and Information Technology.


Responsibilities include:

  • Excellent customer service/ sales to our clients.
  • Grasping good product knowledge on IT, Software and Entertainment.
  • Responsible for the upkeep of the shop display.
  • Gather market and customer information.
  • Update management with ongoing results.


Requirements:

  • A keen interest and knowledge on IT, Software and Entertainment.
  • Previous customer service and sales experience
  • Applicants are required to be computer literate and have a basic knowledge of standard office software.
  • Maltese and English speakers.


The successful candidate will form part of the existing team and would be expected to maintain a good relationship with the Company’s customers, take a general interest in the operations of the Company as well as ensure that the company’s service offering is of the highest quality.
 
Applications together with a detailed CV are to be sent to careers@forestals.com.


 

Technician / Delivery Person

Forestals boasts of an impressive product range, a wide client base and strong customer loyalty with a dominant local market share.  Our success comes from our solid business background and is built upon a solid reputation for service, quality and above all commitment to our clients.  

We are looking to recruit a ‘Technician/Delivery Person’ on a Full Time basis.  

Responsibilities include:

  • Disassemble appliances so that problems can be diagnosed and repairs can be made.
  • Clean and reinstall parts.
  • Light and adjust pilot lights on gas stoves, and examine valves and burners for gas leakage and specified flame.
  • Observe and examine appliances during operation to detect specific malfunctions such as loose parts or leaking fluid.
  • Reassemble units after repairs are made, making adjustments and cleaning and lubricating parts as needed.
  • Refer to schematic drawings, product manuals, and troubleshooting guides in order to diagnose and repair problems.
  • Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring.
  • Service and repair domestic electrical and/or gas appliances such as clothes washers, refrigerators, stoves, and dryers.
  • Set appliance thermostats, and check to ensure that they are functioning properly.
  • Test and examine gas pipelines and equipment to locate leaks and faulty connections, and to determine the pressure and flow of gas.
  • Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other equipment to locate shorts and grounds.
  • Bill customers for repair work, and collect payment.
  • Clean, lubricate, and touch up minor defects on newly installed or repaired appliances.
  • Conserve, recover, and recycle refrigerants used in cooling systems.
  • Contact supervisors or offices to receive repair assignments.
  • Install appliances such as refrigerators, washing machines, dishwashers, and cooking equipment.
  • Instruct customers regarding operation and care of appliances, and provide information such as emergency service numbers.
  • Level refrigerators, adjust doors, and connect water lines to water pipes for ice makers and water dispensers, using hand tools.
  • Level washing machines and connect hoses to water pipes, using hand tools.
  • Maintain stocks of parts used in on-site installation, maintenance, and repair of appliances.
  • Measure, cut, and thread pipe, and connect it to feeder lines and equipment or appliances, using rules and hand tools.
  • Observe and test operation of appliances following installation, and make any initial installation adjustments that are necessary.
  • Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.
  • Record maintenance and repair work performed on appliances.
  • Assemble new or reconditioned appliances.
  • Hang steel supports from beams or joists to hold hoses, vents, and gas pipes in place.
  • The delivery of items to and from customers;
  • Loading and unloading;
  • Following delivery routes and time schedules.  
  • Logs and delivery sheets completed and updated


Requirements:

  • Maltese and English Language
  • Computer literate with knowledge of standard office software;
  • Must be in possession of a valid and clean driving licence.


The successful candidate will form part of the existing team and would be expected to maintain a good relationship with the Company’s customers, take a general interest in the operations of the Company as well as ensure that the company’s service offering is of the highest quality.

Applications together with a detailed CV are to be sent to careers@forestals.com.



Service Centre Agent

FGL Information Technology Limited is a subsidiary of the Forestals Group of Companies, one of Malta’s leading organisations with a diverse portfolio of business interests in Retail, Commercial, IT, and Service Delivery.

FGL IT is a specialist in the sourcing, supply and commissioning of IT hardware and relative hardware support solutions for the Consumer, Commercial and Government sectors. We are currently looking to recruit a Full Time Service Centre Agent for one of our clients.


Job Description:

  • Support walk-in customers on a range of telecommunication equipment, providing proactive information that helps customers in their daily requirements
  • Manage customer expectations effectively
  • Be innovative and proactive when providing solutions, whilst adopting a continuous improvement approach to own knowledge
  • Contribute towards the team well-being, through proper channelling of knowledge and skills, and suggestions for process improvement
  • Eagerness to continue improving own skills, through a varied range of training opportunities


Profile:

  • Technical education up to first diploma or A-level standard
  • Sound experience supporting a range of technical equipment, including mobile phones and other telecommunication devices
  • Able to work following standard operating procedures and tight deadlines
  • Be expected to work on a shift basis over extended hours
  • Clean police conduct (issued within the last 6 months)

 

Applications together with a detailed CV are to be sent to careers@forestals.com.


 

Part Time Administration Assistant (Flexi-Hours)

FGL Information Technology Limited is a subsidiary of the Forestals Group of Companies, one of Malta’s leading organisations with a diverse portfolio of business interests in Retail, Commercial, IT, and Service Delivery.

FGL IT is a specialist in the sourcing, supply and commissioning of IT hardware and relative hardware support solutions for the Consumer, Commercial and Government sectors. We are seeking to recruit a Part-Time Administration Assistant (Flexi hours)

Responsibilities Include:

  • Providing support and information to customers, over the phone, e-mails and in person
  • Be mainly responsible for customer requests received through e-mails and phone calls
  • Support interaction with various suppliers, and being proactive in sourcing new ones
  • Issue, follow up and close pending customer related issues, in line with the service levels and performance indicators set
  • Be able to maintain efficient and comprehensive records and prepare basic reports as required from time to time

Requirements:

  • Possess a strong customer centric approach, preferably having been trained in customer care
  • Be very proficient in office applications and have experience working on ticketing and customer relations management systems
  • Possess excellent communication skills in both Maltese and English
  • Possess a clean police conduct


Given that this post is in a technical environment, candidates with sound technical knowledge and/or qualifications will be given preference.

The successful candidate will form part of the existing team and would be expected to maintain a good relationship with the Company’s customers, take a general interest in the operations of the Company as well as ensure that the company’s service offering is of the highest quality.
 
Applications together with a detailed CV are to be sent to careers@forestals.com.


 

Technical Support Officer in Gozo

FGL Information Technology, which forms part of the Forestals Group of Companies, has a vacancy for a Technical Support Officer (to be based in Gozo) within its IT Servicing Department.  The selected candidate will be initially placed on a two-year definite contract.

The ideal candidate we are looking for should:

  • Reside in Gozo
  • Possess a strong customer centric approach
  • Be able to integrate well and participate in a team of highly enthusiastic individuals
  • Have a strong willingness to learn and further improve his/her potential


The chosen individual will:

  • possess or is in the process of obtaining an IT related diploma
  • have a strong knowledge of hardware and software support on a vast range of IT equipment
  • possess a clean driving license and police conduct (issued less than 6 months ago)
  • Receive full on the job training

 

Kindly send your CV along with a covering email/letter to careers@forestals.com

 


 

Technical Business Development / Sales Executive

Fortune Technologies - a subsudiary company of the Forestals Group of Companies, are leaders in the IT Distribution industry in Malta.  Our success comes from our solid business background and is built upon a solid reputation for service, quality and above all commitment to our clients. 

We are seeking to recruit a ‘Technical Sales Assistant’, reporting directly to the Chief Operating Officer (COO) – Commercial.  The ideal candidate will be assisting to drive our Business to Business (B2B) sales directly to the IT Houses (resellers and solution providers) in Malta.


Responsibilities include:

  • ·Proper and efficient management of overall sales administration functions to expected levels of customer satisfaction and to company agreed processes and standards;
  • Full responsibility for all aspects and stages of the post-sale function, commencing at conclusion of sales order confirmation stage and concluding with final sale fulfilment with customer;
  • Sales of Company’s products and services normally by responding to calls and e mail enquiries and sending quotations;
  • Designing, reviewing, improving, implementing, and recording of, and ensuring the adherence to, sales administration operational procedures and processes;
  • Providing all sales administration and support backup for the sales team members, ensuring timely follow up of all enquiries and handling all customer related aspects of sales fulfilment, and releasing product sales specialists from all administration related tasks to enable them to devote the majority of their time to concluding new sales;
  • Ensuring adherence to company process and procedures and other internal controls in all stages of the sales cycle, maintaining and regularly updating the team’s Standard Operating Procedure manual;
  • Monitoring sales target performance against agreed forecasts;
  • Issuing of quotations, processing correspondence generated by sales and scheduling appointments for sales team to visit sites and customers;
  • assisting in the compilation of tender documents and in the processing of contracts obtained by sales team;
  • Attending regular management meetings and proactively bringing forward issues for discussion with a view of increasing the efficiency, effectiveness and customer satisfaction of the sales administration function;
  • Liaison with the manager responsible for service delivery to ensure a smooth and seamless high quality service to our customers;
  • Manage and maintain an updated customer database, prepare regular correspondence and newsletter for customers and identifying opportunities to market the Company’s products and promote sales;
  • Be responsible for promotion and sales of particular products or product lines as may be decided;
  • Any other duties and responsibilities normally falling under the sales administration function;
  • Maintain Constant communication to customers through regular scheduled meetings;
  • Proactively recruit new customers and increase market coverage.

 

Requirements:

  • Maltese and English Language
  • Sales experience within a technical environment;
  • Administration experience
  • Computer literate with knowledge of standard office software;
  • Must be in possession of a valid and clean driving licence.

 

The successful candidate will form part of the existing team and would be expected to maintain a good relationship with the Company’s customers, take a general interest in the operations of the Company as well as ensure that the company’s service offering is of the highest quality.

Applications together with a detailed CV are to be sent to careers@forestals.com.


 

IT Sales Executive

FGL Information Technology - part of the Forestals Group of Companies -, are leaders in the supply, installation and maintenance of IT equipment and services. Our success comes from our solid business background and is built upon a solid reputation for service, quality and above all commitment to our clients.  

We are looking to recruit an IT/Sales Executive, to be based at our Head Office in Mriehel.

Reporting directly to the Chief Operating Officer (COO) – Commercial.  The ideal candidate will be assisting to drive our Business to Business (B2B) sales directly to our clients in Malta.

Responsibilities include:

•    Prospecting and developing new client relationships as well as existing clients in IT Goods and Services with emphasis on managed print services opportunities.
•    Consulting with clients to develop solutions geared toward their business requirements
•    Developing innovative proposals and delivering strategic sales presentations
•    Providing ongoing client support
•    Achieving assigned sales targets
•    Overlay to existing sales representatives

Requirements:

•    Proven history of success working in managed print services sales
•    Strong communication and persuasion skills
•    Goal oriented with a focus on winning
•    Must be confident, resourceful, flexible, and a team player
•    Fluency in the English Language
•    Maltese Language (preferred but not essential)
•    Sales experience within a technical environment;
•    Administration experience
•    Computer literate with knowledge of standard office software;
•    Must be in possession of a valid and clean driving licence.

The successful candidate will form part of the existing team and would be expected to maintain a good relationship with the Company’s customers, take a general interest in the operations of the Company as well as ensure that the company’s service offering is of the highest quality.
 
Applications together with a detailed CV are to be sent to careers@forestals.com.


 

Junior IT Sales Executive

Forestals Group of Companies – Information Technology, are leaders in the supply, installation and maintenance of IT equipment and services. Our success comes from our solid business background and is built upon a solid reputation for service, quality and above all commitment to our clients. 

We are looking to recruit a Junior IT/Sales Executive to be based at our Head Office in Mriehel.

Reporting directly to the Chief Operating Officer (COO) – Commercial.  The ideal candidate will be assisting to drive our Business to Business (B2B) sales directly to our clients in Malta.


Responsibilities include:

  • Prospecting and developing new client relationships as well as existing clients in IT Goods and Services.
  • Answering emails and telephone calls and replying in a timely manner.
  • Assist Sales Executives with the day to day quotes, telephone calls and emails.
  • Consulting with Sales Executives to develop solutions geared toward client business requirements
  • Providing ongoing client sales support
  • Achieving assigned sales targets
  • Overlay to existing sales representatives


Requirements:

  • Strong communication and persuasion skills
  • Goal oriented with a focus on winning
  • Must be confident, resourceful, flexible, and a team player
  • Fluency in the English Language
  • Maltese Language (preferred but not essential)
  • Computer literate with knowledge of standard office software


The successful candidate will form part of the existing team and would be expected to maintain a good relationship with the Company’s customers, take a general interest in the operations of the Company as well as ensure that the company’s service offering is of the highest quality.
 
 
Applications together with a detailed CV are to be sent to careers@forestals.com.


 

 

 

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